Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@zavora27.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@zavora27.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at zavora2708@gmail.com.

ZAVORA RETURN & REFUND POLICY

Last updated: September 2026

At ZAVORA, we want you to be satisfied with your purchase. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

RETURN ELIGIBILITY

To be eligible for a return, your item must be in the same condition that you received it, unused and unworn, with any original tags, accessories, and packaging.

You will also need your receipt or proof of purchase.

HOW TO REQUEST A RETURN

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

To request a return, please contact us at:

support@zavora27.com

Please include your order number, the item you wish to return, and the reason for your return.

If your return request is accepted, we will provide you with instructions on how and where to send your package.

Please do not send products back without contacting us first. Returns sent without prior authorisation may not be accepted.

The appropriate return address will be provided after your return request has been reviewed and approved.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when you receive it.

If your item is defective, damaged, or you receive the wrong product, please contact us as soon as possible at support@zavora27.com

Please provide your order number and, where appropriate, photographs showing the issue so that we can evaluate the problem and provide an appropriate solution.

NON-RETURNABLE ITEMS

Certain products may not be eligible for return for health, hygiene, safety, or customisation reasons.

These may include:

• Personal care or hygiene products once opened or used
• Custom or personalised products
• Perishable goods
• Hazardous materials, flammable liquids, or gases
• Gift cards

If you are unsure whether your product is eligible for return, please contact us before sending it back.

EXCHANGES

If you would like a different product or variant, please contact us.

Where appropriate, the fastest option may be to return the original item and place a new order after the return has been accepted.

REFUNDS

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please remember that your bank or payment provider may require additional time to process and display the refund.

RETURN SHIPPING

Return shipping arrangements and any applicable return shipping costs will be communicated to you when your return request is approved.

If an item is confirmed to be defective, damaged, or incorrect, ZAVORA will provide the appropriate return or resolution instructions.

CANCELLATIONS

If you need to cancel or change an order, please contact us as soon as possible at support@zavora27.com.

We cannot guarantee that an order can be cancelled once it has entered processing or has been shipped.

UK CONSUMER RIGHTS

Nothing in this policy is intended to limit or exclude any rights you may have under applicable UK consumer law.

For questions about returns, refunds, damaged products, or your order, please contact:

ZAVORA
Email: support@zavora27.com
Website: ZAVORA27.com