Shipping & Delivery

At ZAVORA, we aim to make your shopping experience simple, transparent, and reliable. Please review the information below regarding order processing, shipping, tracking, and delivery.

Order Processing

Orders are typically processed before being handed over to the shipping carrier.

Processing times may vary depending on the product, supplier availability, order volume, weekends, public holidays, or other operational factors.

Once your order has been shipped, you may receive tracking information when tracking is available.

Shipping Destinations

ZAVORA may ship products to selected countries and regions.

Shipping availability, estimated delivery times, and any applicable shipping charges may vary depending on the product and destination.

If an item cannot be shipped to your selected address, you may be notified during checkout or contacted after placing your order.

Estimated Delivery Times

Delivery times shown on our website or provided after purchase are estimates and are not guaranteed unless explicitly stated otherwise.

Actual delivery times may vary depending on factors such as:

Destination country or region
Shipping carrier
Customs processing
Local postal services
Public holidays
Weather conditions
High-volume periods
Other circumstances outside our reasonable control

We recommend checking your tracking information for the latest available delivery updates.

Tracking Your Order

When tracking is available, tracking details may be provided after your order has been shipped.

Please allow some time for tracking information to become active after receiving your shipping confirmation, as carriers may require time to update their systems.

If your tracking information has not updated for an extended period, please contact us and we will assist you in reviewing the available shipping information.

Multiple Packages

Some orders may contain products shipped separately.

As a result, items from the same order may arrive in different packages and at different times.

Where available, separate tracking information may be provided for each shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please review your shipping address carefully before completing your purchase.

If you notice an error after placing your order, contact us as soon as possible. We will make reasonable efforts to update the information before the order is processed or shipped, but changes cannot be guaranteed once fulfillment has begun.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, handling charges, or other fees imposed by the destination country or local authorities.

Where these charges are not collected during checkout, they may be the responsibility of the recipient, subject to applicable law.

ZAVORA does not control customs processing times or charges imposed independently by customs authorities, carriers, or local governments.

Delayed Orders

Occasionally, shipments may experience delays due to circumstances outside our direct control.

If your order is significantly delayed, please contact us. We will review the available tracking information and assist you in determining the appropriate next steps.

Lost Packages

If tracking indicates a potential delivery problem or your package has not arrived within a reasonable period after the estimated delivery timeframe, please contact us.

We will review the available information and, where appropriate, work with the relevant shipping provider or fulfillment partner to investigate the shipment.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as reasonably possible.

Include your order number and clear photographs of the item and packaging where relevant so we can review the issue and provide an appropriate solution.

For additional information about returns and refunds, please refer to our Return & Refund Policy.

Contact Us

If you have questions about shipping, tracking, or delivery, please contact us through our Contact page and include your order number whenever possible.

Last updated: August 29, 2026