Refund Policy
Return & Refund Policy
At ZAVORA, customer satisfaction is important to us. We want you to shop with confidence, and we aim to handle return and refund requests in a fair, clear, and efficient manner.
Please review the policy below before requesting a return or refund.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be unused, in the same condition in which it was received, and returned with its original packaging and any included accessories or components.
To request a return, please contact us through our Contact page and provide:
- Your order number
- The name used when placing the order
- The reason for the return
- Photos or other relevant information when necessary
Please do not return an item before receiving return instructions from ZAVORA.
Returns sent without prior approval may not be accepted.
Order Cancellations
If you need to cancel or modify an order, please contact us as soon as possible after placing it.
We will make reasonable efforts to accommodate cancellation or modification requests. However, once an order has entered processing or has been shipped, we may no longer be able to cancel or modify it.
If an eligible cancellation is successfully processed, any applicable refund will be issued to the original payment method.
Return Shipping
Unless the product arrived damaged, defective, or incorrect, customers may be responsible for the cost of returning the item.
Original shipping charges are generally non-refundable unless required by applicable law or the return is the result of an error on our part.
Return instructions and the appropriate return address will be provided after your return request has been reviewed and approved.
Please do not send a return to an address shown on the original package unless instructed to do so by ZAVORA.
Refunds
Once an approved return is received and inspected, we will notify you of the outcome.
If the refund is approved, it will be issued to your original payment method.
After a refund has been issued by ZAVORA, additional processing time may be required by your bank, card issuer, PayPal, or other payment provider before the funds appear in your account.
Refunds are issued to the original payment method and, where possible, in the same currency as the original transaction. Currency conversion, exchange-rate differences, or payment-provider fees may be determined by your bank or payment provider and are outside ZAVORA's control.
Damaged, Defective or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible and provide your order number along with clear photographs or other evidence of the issue.
After reviewing your request, we may offer an appropriate solution, which may include a replacement, refund, or other resolution depending on the circumstances.
Damage to external shipping packaging alone does not necessarily mean that the product itself is damaged.
Items damaged through misuse, improper handling, normal wear and tear, or failure to follow product instructions may not qualify for a refund or replacement.
Product Use and Safety
Please follow all instructions, warnings, and safety information supplied with the product.
Products should only be used for their intended purpose.
If you notice a defect or safety concern, stop using the product and contact us so that we can review the issue and assist you.
Non-Returnable Items
Certain products may not be eligible for return for hygiene, safety, personalization, or other reasons.
Where applicable, any return restrictions will be clearly communicated on the relevant product page or before purchase.
This does not affect any rights you may have under applicable consumer protection laws.
Shipping and Delivery Issues
Delivery estimates are provided as guidance and may be affected by circumstances outside our direct control, including carrier delays, customs processing, weather, local delivery conditions, and other logistical factors.
If your order is significantly delayed, lost, or shows a delivery issue, please contact us. We will review the available tracking information and assist you in determining the appropriate next steps.
Your Consumer Rights
Nothing in this policy is intended to limit or exclude any rights that cannot legally be limited or excluded under applicable consumer protection laws.
Where mandatory consumer protection laws provide you with additional rights, those rights will continue to apply.
Contact Us
If you have questions about a return, refund, damaged product, or your order, please contact us through our Contact page.
Please include your order number whenever possible so we can assist you more efficiently.
Last updated: August 29, 2026