FAQ

Frequently Asked Questions

Find answers to common questions about shopping with ZAVORA, including orders, payments, shipping, tracking, returns and refunds.

How can I place an order?

Browse our products, select the item and options you want, add the product to your cart, and proceed to checkout.

Please review your shipping and contact information carefully before completing your purchase.

What payment methods do you accept?

PayPal is available at checkout.

Depending on eligibility, PayPal may also allow you to pay using supported debit or credit cards. The payment options available to you will be displayed securely during checkout.

Is my payment information secure?

Yes. Payments are processed through secure third-party payment providers. ZAVORA does not directly store your complete payment card details.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible at support@zavora27.com.

We will make reasonable efforts to accommodate your request. However, once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.

How long does shipping take?

Orders are normally processed within 1–3 business days.

The estimated total delivery time for United Kingdom orders is 7–12 business days from the date the order is placed, including processing and transit time.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.

How much does shipping cost?

We currently offer free shipping for United Kingdom orders.

How can I track my order?

When tracking is available, tracking information will be provided after your order has been shipped.

Please allow some time for the carrier's tracking system to update.

Why hasn't my tracking information updated?

Tracking information may occasionally take time to update while a shipment is moving between facilities or delivery networks.

If tracking has not updated for an extended period, please contact us at support@zavora27.com with your order number.

Will all my items arrive in one package?

Not necessarily.

Some products may be fulfilled or shipped separately, which means items from the same order may arrive in different packages or at different times.

Where do you currently ship?

ZAVORA currently serves customers in the United Kingdom.

Available shipping options will be displayed during checkout.

Will I have to pay customs duties or import taxes?

Depending on the origin, value and nature of an order, customs duties, import taxes or other charges may apply.

Unless otherwise stated during checkout or required by applicable law, charges imposed by customs or government authorities may be the customer's responsibility.

What should I do if my order arrives damaged or incorrect?

Contact us as soon as possible at support@zavora27.com and provide your order number along with clear photos of the product and packaging where relevant.

We will review the issue and provide an appropriate solution in accordance with our Return & Refund Policy.

Can I return a product?

Eligible items may be returned within 30 days of delivery in accordance with our Return & Refund Policy.

Please contact us before sending any product back so we can provide the appropriate return instructions.

When will I receive my refund?

Once an eligible return has been received, inspected and approved, the refund will be issued to the original payment method.

Your bank, card issuer or PayPal may require additional processing time before the funds appear in your account.

Can I return a product to the address shown on the package?

Please do not send a return to an address printed on the original package unless ZAVORA specifically instructs you to do so.

How can I contact ZAVORA?

You can contact our customer support team at:

Email: support@zavora27.com
Phone: +213 553 06 87 04

When contacting us about an existing order, please include your order number whenever possible.